At Lewis Reed we always love to hear from our customers. Featured below are a few of the comments we have received over the years. Thank you to everyone who has taken the time to contact us and pass on your valuable feedback.
May I congratulate you and your team at ‘Lewis Reed’ for a well thought out innovative conversion. I am very impressed with the operation of the lift and tailgate. They are in a different league to the Viano that I part exchanged for this one. I also like the other neat touches. i.e. c post seat belt hangers (colour coded) and the extra led rear illumination.
All in all you offer a fantastic service, starting with pick up of the vehicle and ending with delivery of the completed vehicle.
Although it took a while it has been well worth the wait and I thank you for your patience.
We have recently taken delivery of our new VW Transporter T6 from Lewis Reed and would like to express our sincere gratitude to their team for our beautiful vehicle! This is the second conversion that the company have done for us and once again we have been hugely impressed with the quality of service, standard of workmanship and most importantly for us, the “human touch” that is central to the way in which this company connects with its customers.
Every member of staff we dealt with was friendly, approachable and professional. Non more so than Christian Halsall, who has the incredible ability to make one feel as if you are his only customer! Christian always has time to take a call or reply to an email….and there were to be answered during the four month process from point of order, to conversion, to delivery! He listened and understood how our needs have changed in the past seven years since our first vehicle conversion and guided us throughout.
We have had our new T6 for a month now and are loving the ease of access – with the side access lift and lowered front passenger wheelchair position and all the other small added extras, like tie down points and hand held remote control, that make travelling in a wheelchair so much easier.
Excellent customer service has almost become a thing of the past. So it always gives us a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. And this is definitely one of those companies that have decided to put their customers first above all. We would point anyone who requires a bespoke wheelchair accessible vehicle in the direction of Lewis Reed. They won’t disappoint!
The staff are incredibly helpful and friendly.
The work is done by engineers who obviously take great pride in their work. I did not know that such great customer service and careful workmanship still existed!”
“We just want to say a huge thank you to Lewis Reed. From the minute we contacted you the service has been excellent. Test drive of vehicle in Aberdeen, quick delivery time promise and delivery time met. Kept informed all the way and the new car arrived with our very own teddy bear! Thank you so much for making this purchase a great one.”
Its simply put, super quality, amazing people. Thank you so much.
“I have walking issues and need my scooter and electric chair to help me travel around. My friend had a VW Caddy Maxi which I was most impressed with but wanted something that had a nice long floor that went right up to the front chairs plus had room for a combination of 5 passengers including my scooter. I searched the Internet for a wheelchair accessible Caddy but no one with the exception of Lewis Reed could offer what I was looking for.
The other really excellent thing Lewis Reed had in the car was a simple to use winch. I can back into the car, hook the straps onto the rear of my scooter or electric wheelchair and switch the winch on which takes them intothe car brilliantly. The restraints are easy to attach and secure the mobility aids safety.
Another really useful fact about the length of the rear floor is that when I go out with my friend we are both able to fit both our electric wheelchairs into the rear with the middle seats up. The functionality is amazing. It’s extremely useful and versatile. The restraints and winch work so well for both mobility aids.
This vehicle has made such a tremendous difference to my life that I would like to highly recommend Lewis Reed to anyone who is thinking of purchasing a Wheelchair Accessible Vehicle.
Both Chris and I want to say how delighted we are! We were very impressed by how smoothly the whole procedure was. Geraldine was very helpful in our telephone conversations, and Jay Garnett could not have been more helpful when he brought the vehicle over to demonstrate it. He was able to talk us through everything and to help us work out how the Viano layout was going to suit us best. He made sure that we were completely happy with how everything was going to fit and was very patient in answering all our questions.
What we had been searching for was a vehicle that gave Chris a better ride in her wheelchair, and gave her a position close enough to hold a conversation with myself and any passengers. The Viano proved the perfect vehicle to fulfil those needs (and a very comfortable driving experience for me) and we are delighted with it. I had done plenty of research but it was the demonstration that sealed the deal. The Viano was just what we were looking for and now thanks to the excellent service provided by Lewis Reed we have got it!
I can definitely say it has been the best car buying experience, both new and used, we have ever been involved in and I would recommend the company to anyone looking for a wheelchair adapted vehicle. Our thanks to Geraldine, Jay and Paul for delivering such an excellent experience.
Once again, very many thanks,
Ian & Chris Smith
A couple of years ago, you were extremely helpful in sorting out a Motability purchase for us on a beautiful silver VW Caravelle for our daughter Chloe. It made all the difference for us moving her and her piles of equipment whenever we needed transport.
This vehicle has now been returned to Motability as Chloe died on March 25 suddenly and unexpectedly. We are still working to understand what it’s like to not have her with us – the shock was and is enormous and it has therefore taken a long time for us to contact all the people who helped us over the years. So, can we therefore just say thank you again for all your help and advice? You did make a difference to us!
Prue and Bob Russell
Good afternoon Lizzie,
We wanted to communicate how very pleased we were with the whole service that Lewis Reed gave us.
Geraldine was the most helpful of people, and nothing was too much trouble. She also knows her vehicles, which I found extremely helpful. Jay was also a star and he was extremely helpful in deciding what we needed on our vehicle.
Thank you Lewis Reed and congratulations for hiring such good staff, they are a credit to you.
With kind regards,
A big thank you to all the staff at Lewis Reed for their help. We have been with them now for 20 years wouldn’t go anywhere else. Over this time if there has been anytime we have needed really looking after or support they’ve been there for us. We’ve just ordered our latest adapted wheelchair accessible vehicle from Lewis Reed, the Caravelle Executive and are forward to receiving it.
We would definitely recommend using Lewis Reed to anyone wanting to purchase either a wheelchair accessible vehicle or adapted wheelchair accessible vehicle. Their service is impeccable and all vehicles are bespoke conversions to accommodate each individual’s needs.
Thank you Lewis Reed.
Pam and Barrie Tunstall of Gayton, Wirral.
We have recently taken delivery of our new VW Transporter MK111 with side access lift and up-front passenger conversion carried out by Lewis ReedLTD, Every aspect of the conversion is of an excellent standard with not even the smallest detail being overlooked. From our initial contact with Lewis Reed we have been greatly impressed. The vehicle was demonstrated to us on two different occasions in a highly professional manner, as was the delivery demonstration.
The staff at Lewis Reed were always courteous and efficient. Our grateful appreciation in particular must go to Christian Halsall, Sales Manager, who did everything in his power to always be on hand to answer our questions – and there were many – and to ensure that everything that was required was supplied in a courteous and friendly manner. His genuine and professional attitude makes him an asset to his organisation.
We would have no hesitation in recommending the company to others who are looking into having a wheelchair accessible vehicle conversion.
Amanda and Stuart van Rooyen
Many grateful thanks for the very pleasant surprise gift of the Charles Dickens umbrella.
Not only Different by Design but also Different by Kind Thoughts.
Murray, Beryl and Callum Horton
What a lovely surprise to open the Lewis Reed Umbrella and what gorgeous quality. The package arrived and I thought it was the Christmas wrapping paper arriving from Amazon!I must say, each and every time I’ve dealt with Lewis Reed, we have been so impressed with the customer service we have received, from the initial stages of ordering our Viano, to various things that have cropped up.
We are not due a new Viano for a couple of years but rest assured, we will certainly be back to Lewis Reed.
Thank you again.
Jo van Berckel
We recently purchased a VW Caravelle for my mother from Lewis Reed. The reason for my email is to share with you my positive experience of dealing with Christian Halsall, Michelle Banks-Scott, Kelly Quick and your wider team. Christian’s approach was warm, friendly and very professional. Through our numerous dealings his knowledge of the business came across loud and clear and he put me at ease knowing that I was in good hands, always a good thing when you are about to spend £45,000.
Michelle was great, she kept me updated throughout the build process and didn’t once give the impression that anything I asked was too much for her to take on. She took my various requests in her stride, to check the alloys to see if they were correct, checking the seats (if they were leather- as they looked like cloth in the pictures sent by her) even when I made a number of enquiries regarding the initial cost of the road tax, she was always a consummate professional. She went away and liaised with JCT and told me exactly what I needed to know.
The same goes for Kelly and also the chaps who came out to initially demonstrate the vehicle and down to the person who delivered the vehicle. In my opinion, people are too eager to always share bad news and don’t take the time to share good experiences or great customer service.
In summary, Lewis Reed = great people + fantastic service = happy customers = further referrals and repeat custom – thank you!.
We have just taken delivery of Marley’s new WAV today and would like to put on record our thanks for the excellent customer service we have received. Chris, who delivered the vehicle today was knowledgeable, thorough and informative in delivering his handover. He’s a credit to Lewis Reed in the way he speaks and deals with your customer base. So a big thank you to him.
We love the vehicle and it will help Marley and the family immensely over the next few years.
Our best regards
Mick & Gemma Rafferty (For Marley Ella Rafferty)
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