FAQs

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How do I request a brochure pack?

There are a few ways to do this. You can call straight into the office and request a digital brochure on 0151 343 5360 or 0800 247 1001. Alternatively you can use our contact form on this web site by clicking here and filling in the details requesting one.

Do you offer any insurance

We recommend Fish Insurance. Please click here to visit their website. In order to receive the very best price please quote 2484 when speaking to them.

Which shows can I visit the Lewis Reed stand at this year?

We normally attend many regional and national disability shows throughout the year.

Here is a list of when and where we plan to attend.

Can I test drive a vehicle / can I have a home demonstration?

Yes, please call us and we can organise for a vehicle to come out to you at your convenience.

Is it possible to view more than one vehicle?

Yes, you can either come into the main office or we can take the vehicles you are interested in to you for a home demonstration. We also regularly take vehicles to disability exhibitions around the country. These are free to attend.

Do you lease short term converted vehicles?

No, but we can recommend companies that do. Please call the office and we will help you.

How long will it take to receive the converted vehicle from ordering?

Due to the personal nature of every converted Lewis Reed vehicle, there is often a lead time between ordering your car and its delivery. This time may vary, please speak to one of our sales advisers.

Sometimes we have ex demonstrators available. These will be on the web site under Stock and Used vehicles. These vehicles are available immediately or for shorter time delivery. 

Please call the office for further information.

Is it possible to have earlier delivery times?

We often have STOCK vehicles ready to go into our workshop, or some already on order. We also sometimes have USED ex-demonstration wheelchair accessible vehicles available for fast delivery. These will be on the web site under Stock and Used vehicles.

These vehicles are available for shorter time delivery. Call to speak to one of our sales advisers.

What are your opening hours?

Generally we are open 9am until 5pm, Monday to Friday, and open at weekends by appointments only.

Do we recommend any wheelchairs?

We work in partnership with RGK who provide bespoke manual wheelchair solutions, they are also part of the sunrise medical group who also look at providing bespoke electric wheelchair solutions.

https://rgkwheelchairs.com/

Information on Driving Mobility

As a registered charity, Driving Mobility accredits a network of 20 driving assessment centres covering the whole of the UK. Many with outreach facilities, these centres include independent charities and NHS centres which offer professional information and assessment so disabled and elderly people can gain or retain independence.

Driving Mobility ensures that there are common standards, promotes good practice and offers training and education to all regional centres, whilst working closely with associated national organisations. These include the Department for Transport, Driver and Vehicle Licensing Agency, Driver and Vehicle Agency (NI), Motability and the Police, along with many other valued stakeholders.

Driving Mobility is privileged to have Baroness Thomas of Winchester as their patron, and is supported by HM Government.

What is a WAV?

Wheelchair Accessible Vehicles (WAVs) are usually commercial vehicles that have been converted to carry passengers travelling in their wheelchair, or for those who wish to drive whilst seated in their wheelchair. Access ramps or lifts on larger vehicles, wheelchair tie-downs, and seatbelts for wheelchair users are just some of the special features common to WAVs.

There are two types of WAV: A passenger WAV, allowing for one or more wheelchair users to be secured in the vehicle whilst travelling, and a WAV that a wheelchair user is able to drive or transfer to drive. If you would like to drive from your wheelchair or transfer, you may require the WAV to be fitted with custom controls and other bespoke features to enable you to drive independently.

WAVs will either have a high roof or a lowered floor (on entry) to enable wheelchair users to gain access to the vehicle, and to give them sufficient space once inside. Lewis Reed offers both solutions.

How is a WAV converted?

Converting a standard vehicle into a vehicle with enough space to transport a wheelchair user is a complex process. Depending on the conversion, many aspects of the original vehicle may require alteration. Common adaptations include: changing the fuel tank and exhaust system, wiring in new electrics, fitting a ramp or lift, fitting and safety testing wheelchair tie down pins, and fitting a seat belt restraint system for the wheelchair user.

Is a WAV right for me?

If you find transferring from your wheelchair into a standard vehicle and storing your wheelchair difficult, then a WAV may be the perfect solution. A WAV allows you to access the vehicle via a ramp or lift whilst remaining in your wheelchair. More complex conversions allow the wheelchair user to operate the vehicle independently.

Can you convert any vehicle?

We only convert the vehicles we sell. There is a large selection ranging from the small compact cars to the larger people carriers.

Do you sell any cars that a disabled driver can drive from?

Yes presently all our Mercedes -Benz range of V-Class and Vito can be converted for a disabled driver to drive directly from or transfer to an electric six-way seat. We would highly recommend an assessment.

What are the delivery times for a new vehicle?

Lead times differ depending on vehicle and conversion required. This is the same for all new vehicles.

Lead times would need to be discussed with our Sales Team

 

What is a used vehicle?

These are normally ‘ex-demo’ vehicles. The mileage may be a little higher on these vehicles but they will be very highly specified and in excellent condition. These vehicles have already been converted and are available for private purchase but not available on the Motability scheme. The good news with these vehicles is that they are available for immediate delivery.

These vehicles come and go quickly so it’s best to keep your eye on our ‘stock and used’ vehicle page found by clicking here.

What are stock vehicles?

These are new vehicles we have ordered in as stock in colours and specifications that we find are the most popular customer choices. These vehicles usually mean a shorter lead time but specification maybe limited.

These vehicles come and go quickly so it’s best to keep your eye on our ‘stock and used’ vehicle page found by clicking here.

Vehicle dimensions

When looking for a new vehicle it is important you can access and sit within your vehicle comfortably. The best way to see if the vehicle will work for you is to book a free vehicle demonstration. If you already know what measurements will work for you, this website provides access and internal dimensions for all our vehicle models. The information is located on each of the respective new vehicle pages.

Number of passengers

On a regular basis you may only travel with a few passengers but consider those times you may wish to transport a large number of passengers. All of our vehicles offer a selection of seating configurations, so when selecting your vehicle consider the seating configuration that best suits your needs. We have cars ranging from a combination of 3-7 passenger seats plus various wheelchair positions.

Number of wheelchair users

Each of our vehicles is equipped to comfortably transport one wheelchair user. Should you require transportation for two wheelchair users simultaneously, the wheelchairs must be of smaller size. Please consult with our sales advisors to determine which models are suitable for this purpose and to arrange for necessary conversions.

Type of access

There are three access options to choose from; rear lift, side lift and rear ramp. Depending on your needs, Lewis Reed will help you select the appropriate access option.

Type of wheelchair

There are many types of wheelchairs and electric chairs available on the market. The combination between user and chair varies from customer to customer. Some users will be sat high in their manual chair and others require large powered chairs. As a result, the vehicle you choose will be, in part, determined by your individual combination. If you wish to drive from your wheelchair it must be a crash tested powered wheelchair.

Who's driving?

Give consideration to who will be driving the vehicle. Will the wheelchair user always be a passenger or will the wheelchair user require the ability to drive the vehicle? We can advise you on the best vehicle choice for you.

Manual vs automatic

It might seem obvious, however, would you prefer driving an automatic or a manual vehicle?

Luggage space

Consider how you will be using the vehicle on a regular basis and the types of items you will be travelling with.

Space to park

Take some time to think where you will be parking your vehicle. Consider the space needed to enter/exit your vehicle.

Lewis Reed features

At Lewis Reed, we take pride in our innovative design solutions that set our vehicles apart in the market. Over the years, we've continuously refined our designs to ensure each vehicle delivers superior performance.

Our TorSpring® one-piece ramp is a prime example of our commitment to excellence. Lightweight, easy to operate, and free of rattles, it provides great convenience for wheelchair users.

The Flexi-seat® system featured in our VW Caddy 5 enhances interior flexibility. With the ability to fold the three seats in row 2 into a bench or split them into a 2 and 1 configuration, wheelchair users can adjust their seating position as needed.

Our latest air suspension systems offers heightened convenience and accessibility. With the ability to lower the rear ramp to a very low angle and raise the rear ends, it's particularly beneficial for navigating rough terrain.

The Upfront® seating system in our Mercedes-Benz V-Class and Vito vehicles allows for versatile seating arrangements, including a front wheelchair passenger position or easy transfer to the driver's seat using an electric 6-way seat.

For added convenience, our Mercedes-Benz Grande® model offers a higher roof option, providing extra entrance height and more internal space.

The Sure-Fit 200® wheelchair tie-down and occupant system, integrated into our larger vehicles, ensures comfort and security. Designed to accommodate heavy wheelchairs weighing up to 200kg, it's discreetly installed to complement the original vehicle design.

At Lewis Reed, we're dedicated to providing practical solutions that enhance the mobility and comfort of our customers.

Choosing the right insurer

When you’ve invested in a wheelchair accessible or specially adapted vehicle, you’re going to want to make sure you are well protected. You don’t want to be left out of pocket should the vehicle be damaged or stolen.

But don’t worry, we are delighted to announce that Lewis Reed have teamed up with Fish Insurance to ensure our customers can enjoy discounts of up to 35% on car insurance designed for people with disabilities, limited mobility or for those that drive for disabled people.

For more details or a quote, call Fish Insurance on 0800 046 9860 and don’t forget to mention us here at Lewis Reed and simply quote reference 2484. Or why not visit the official Fish Insurance website by clicking here.

If you are using the Motability Scheme then you can have up to 3 named drivers on your application. If you require a team of drivers then an Open Policy is also available but does have criteria please discuss with your sales person.

Any other considerations?

Vehicles can be tailored to your individual needs. Take some time to consider what it is that you require from your vehicle. If you have any questions about vehicle requirements don’t hesitate to call. Here at Lewis Reed we have dealt with many cases over the years and we always do our very best to help customers select the perfect vehicle.

Disability and The Law

Many disabled people suffer because they don’t know their rights.

Please use the following link by clicking here to view the award-winning film by Disability and The Law.

SEAT Alhambra PAS 2012-1 accreditations
Mercedes-Benz V-Class/Vito PAS 2012-1 accreditations
Volkswagen T6 Caravelle/Shuttle/Transporter WV PAS 2012-1 accreditations
Volkswagen Caddy Maxi PAS 2012-1 accreditations
What is a Motability Scheme?

Motability is the national charity responsible for the Motability WAV & Car Scheme. They lease wheelchair accessible vehicles in exchange for either of the below components – see next question.

Am I eligible for the Motability Scheme?

If you receive either the:

  • Higher Rate Mobility Component of the Disability Living Allowance (HRMC DLA);
  • Enhanced Rate of the Mobility Component of Personal Independence Payment (ERMC PIP);
  • War Pensioner’s Mobility Supplement (WPMS);
  • Armed Forces Independence Payment (AFIP)

You can exchange the payments for a Lewis Reed Wheelchair Accessible Vehicle. Disabled individuals may apply for the allowance provided they are under 65 years of age. Currently, once Motability qualifying status is obtained it continues beyond the age of 65.

The Motability WAV scheme offers a Contract Hire for a fully converted Wheelchair Accessible Vehicle. An advance payment is required, and your mobility allowance subsequently covers the main monthly vehicle running costs. The usual lease term is 5 years.

Does Lewis Reed offer vehicles on the Motability Scheme?

Yes nearly all of our vehicles are available on the Motability Scheme. Please call to discuss.

What are the payment terms?

This depends on which way you decide to buy the vehicle. With a private purchase a deposit is requested when ordering a vehicle and the remainder needs to be paid on receipt of the vehicle. Alternatively leasing through the Motability Scheme will mean you using your allocated allowances to pay for the vehicle. See Am I eligible for the Motability Scheme question.

Do you offer finance?

No

What deposit do I need to pay when purchasing a WAV?

This figure can be negotiated with your sales adviser to suit you. Please call the office to discussed.

Do you part exchange used vehicles for a new WAV?

Yes we do. Please call to discuss.

Do you sell internationally?

We only sell in the United Kingdom and Northern Ireland.

What are the warranties on a new vehicle?
In addition to the manufacturer’s warranty, the conversion of your vehicle is guaranteed for a period of 3 years from the date of first registration or, up to 36,000 miles, whichever comes first. Some exceptions apply.